Terms of Service

Overview

Painted Whiskers ("Painted Whiskers," "we," "us," or "our") provides AI-powered pet portrait generation and print-on-demand fulfillment services. These Terms of Service ("Terms") form a binding agreement between you and Painted Whiskers. By accessing or using our website and services, you agree to these Terms. If you do not agree, do not use the service.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to purchase from or enter into a contract with us. By using the service you represent that you meet this requirement and that the information you provide is accurate. The service is intended for adults; we do not knowingly allow minors to place orders.

Your Content

You retain ownership of all photos you upload. By uploading a photo, you grant us a limited license to process it through our AI systems for the sole purpose of generating your portrait. You represent that you have the right to use any photos you upload (i.e., they are your own photos or you have permission from the owner).

Generated Artwork

Portraits generated by our service are licensed to you for personal use upon purchase. You may display, print, share, and gift your purchased portraits freely. You may not use purchased portraits for commercial purposes, including resale, merchandise, advertising, or commercial licensing. Unpurchased preview images (watermarked) are for evaluation only and may not be reproduced, downloaded, or distributed.

Orders and Payment

• All prices are in US dollars and include the product as described.
• Shipping costs are calculated at checkout and vary by destination and product type.
• Payment is processed securely through Stripe at the time of checkout.
• Digital downloads are delivered immediately via email after payment.
• Physical products are produced and shipped by our fulfillment partners (Prodigi, Printful) within their standard production timelines.

Refunds and Returns

Because each portrait is custom-generated from your photo:

• Digital products are non-refundable once delivered, as they cannot be returned.
• Physical products may be returned if they arrive damaged or defective. Contact us within 14 days of delivery with photos of the issue and we will arrange a replacement or refund.
• If you are unsatisfied with the art style or quality of your generated portrait, please contact us. We are committed to making it right and will work with you on a case-by-case basis.

EU/UK Right of Withdrawal

If you are a consumer in the European Union or United Kingdom, you normally have a 14-day right to withdraw from a purchase. Two exceptions apply to our products:

• Custom-made goods. Our portraits and physical products are produced to your specification (your pet, your chosen style) and are exempt from the standard withdrawal right.
• Digital content. For digital downloads, by requesting immediate delivery and accessing the file you expressly consent to delivery beginning before the 14-day period ends and acknowledge that you thereby lose your right of withdrawal. We ask for this consent at checkout.

These exceptions do not affect your statutory rights in respect of products that arrive damaged, defective, or not as described.

Acceptable Use

You agree not to:

• Upload images containing illegal, harmful, or explicit content
• Attempt to circumvent watermarks, download protections, or generation limits
• Use automated tools to mass-generate portraits without purchasing
• Resell our service or represent generated artwork as human-made for deceptive purposes

Disclaimer of Warranties

The service and all generated artwork are provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Because portraits are produced by AI, we do not warrant that results will meet your expectations or be free of imperfections, nor that the service will be uninterrupted or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

Limitation of Liability

Painted Whiskers provides AI-generated artwork on a best-effort basis. While we strive for the highest quality, AI-generated images may occasionally contain imperfections. To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the service or these Terms will not exceed the amount you paid for the affected order, and we will not be liable for any indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited under applicable law, including your statutory consumer rights.

Indemnification

You agree to indemnify and hold harmless Painted Whiskers and its officers, employees, and partners from any claims, losses, or expenses (including reasonable legal fees) arising out of your misuse of the service or your breach of these Terms, including any claim that a photo you uploaded infringed the rights of, or you did not have permission to use it from, a third party.

Copyright Complaints

We respect intellectual property rights. If you believe content on our service infringes your copyright, email hello@paintedwhiskers.com with: (1) a description of the work you claim is infringed; (2) the URL or location of the material; (3) your contact information; (4) a statement that you have a good-faith belief the use is not authorized; and (5) a statement, under penalty of perjury, that the information is accurate and you are the rights holder or authorized to act on their behalf. We will respond to valid notices and may remove infringing material and terminate repeat infringers.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Oregon, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the service will be resolved exclusively in the state or federal courts located in Oregon, and you consent to their jurisdiction — except where applicable consumer-protection law gives you the right to bring proceedings in your own country of residence. Before filing any claim, you agree to first contact us at hello@paintedwhiskers.com so we can try to resolve it informally.

Changes to These Terms

We may update these terms from time to time. Continued use of our service after changes constitutes acceptance of the updated terms. Material changes will be communicated via email to registered users.

Contact

Questions about these terms? Email us at hello@paintedwhiskers.com.